The client journey

We start things off with an initial meeting, which is an opportunity for us to simply get to know each other in more depth. We’ll learn more about your circumstances and what you’re looking to achieve, and may gather some more information about your current financial situation.

Of course, this session works both ways! It’s really important that you get to know more about how we work and what we can do for you. We’ll explain our services in detail and ultimately decide whether we’re the right fit for working together. This initial meeting is free of charge.

If we decide to work together, we’ll start to analyse your current situation. This will include a fact-find where we can understand more about your existing pensions, investments and other assets, and identify where we can make improvements.

Armed with the information we need, we’ll then go and search the whole of the market for the most appropriate solutions for your needs. We’re an independent firm, which means you can be sure we’re always acting in your best interests. We’ll then build your bespoke financial plan based on our recommendations.

Once your plan is complete, we’ll arrange another meeting with you to present our recommendations. We’ll talk them through in detail with visual guides where appropriate, exploring various “what-if” scenarios and how certain choices could affect your future.

You’ll have the opportunity to ask questions and provide your feedback, and we can make adjustments until you’re completely happy with the end product. Of course, there’s no obligation to take our advice at this stage and you’re welcome to simply take your plan away.

If you’re happy to proceed with our recommendations, we can set about putting them into place. First, we’ll handle any administration and paperwork, completing them in advance where we can and dealing with them on your behalf as much as possible. Then we’ll make any necessary applications, keeping a close eye on their progress.

Every step of the way, we’ll make sure you’re fully informed about everything that’s happening. All you’ll need to do is carry on as normal and watch your plan come to life.

Life is always changing, so it’s only natural that your plan should change with it. If you opt in for our ongoing services, we’ll meet at least once a year to revisit your financial plan and see how well you’re progressing towards your goals.

If you’ve had any changes in circumstances or objectives, or if we’ve discovered new options that might get you to your goals faster, we can make these changes. Whatever happens, we’ll make sure we’re working towards the outcome that’s right for you.