The client journey

The most significant thing that makes Scottsdale stand out is that they really spend time to understand your needs and what you are trying to achieve. They then use this to find the best product for you rather than pushing something on a commission basis which I have experienced in the past from other companies.

Throughout the whole complicated process of amalgamating and advising us on our numerous pension funds, we have found them to be extremely knowledgeable, friendly, and sincere. While helping us they demonstrated that nothing was too much trouble.

I’ve used quite a lot of other companies before, but Scottsdale go more than the extra mile for you. For all your financial needs go to them, they’re the very best!

Not only have they succeeded in ensuring we take necessary and, to be frank, overdue steps to improving our financial protection, but they’ve also taken the time to debate our options with us, explain these options in simple terms and at all times remain appreciative of our available resources.

The experience has been second too none, we have been kept informed of every step and progress made. Scottsdale staff have been courteous, polite and helpful throughout. We would not hesitate to use Scottsdale again.
Thank you to Ellis, Karen, Donna and staff for all your support through this process.

Stephen is a professional, knowledgeable, thorough and diligent adviser. He takes the time to get to know his clients and is, thus, able to reflect their values in his product suggestions. Stephen has successfully guided me through various national financial crises, personal crises and redundancy with consideration and confidence, Stephen's outstanding professional abilities are combined with a strong desire to achieve the best results for his clients . I continue to receive trusted, in depth advice at a time and location to suit me. This is the gold standard of financial advice.

Right from the ‘get go’ Stephen was quick to put my worried mind to rest, explaining the process, options and benefits of each. His style is warm and open, answering all questions posed without haste or omission, dispensing guidance and direction along the way with no hint of urgency or sales patter. Ultimately after a couple of home visits we agreed on the best way forward, to my complete satisfaction. This was not the end of the story, he still keeps in touch to let me know how the pension is developing and any news of the industry that could affect me directly. In closing, if you are apprehensive about sorting your pension needs, then I would highly recommend him to you. He is honest, hardworking, professional with a friendly warmth that is rarely found in business these days. I am so very pleased I made his acquaintance.

Stephen has been offering me financial advice and managing my investments for 8 years. I am always completely up to date with where I stand financially and never afraid, or embarrassed to ask very basic questions – Stephen makes the whole process easy to understand. He has taken the time to understand my attitude to risk and my financial aspirations for the future, so I am always confident that he will advise me in my best interests. On top of all of that, he’s approachable and great to deal with – which makes life so much easier.

After nearly 47 years in the packaging industry my long term employer offered me an enhanced lump sum for my pension. Luckily I have several friends in the village who had previously been in similar positions and they recommended that I talk to Stephen Cooper. He and I had several lengthy meetings after our introduction and in those his advice has always been clear, concise and in terms that I could understand. We covered tax liabilities, capital gains tax and many other issues covering methods to maximise returns on my lump sum. Coupled with this I have always found him timely with his guidance and as a result I recommended to my son that he should attend the last face-to-face meeting I had with Stephen which he did and he found it extremely useful in planning his financial future.